Leading Digital Transformation Columbia Business School ExecEd Support is available both online through the Microsoft 365 operated by 21Vianet portal, and by telephone for both paid and trial subscriptions. The Microsoft 365 Copilot app brings together your favorite apps in one intuitive platform that keeps your data secure with enterprise data protection. With Microsoft 365, you can designate several types of administrators who serve different functions. This service description uses the generic title administrator to refer to all categories of administrators. 21Vianet also expect customer to collaborate at reasonable level accordingly. 21Vianet assigns a severity level to a case when it's opened, based on an assessment of the issue type and customer impact. Examples of issue types and severity levels are shown in the following table. Authorized administrators can use the Microsoft 365 operated by 21Vianet portal to submit service requests online and access support telephone numbers. We can help you find a solution or connect you to technical support. CGI's Digital Transformation experts work closely with clients to understand their unique needs and goals and then develop and implement tailored solutions that drive business results. Overall, CGI Digital Transformation services enable organizations to embrace digital technologies and innovate for the future, positioning them for long-term success in a rapidly evolving business landscape. A management consultant helps improve internal processes, boost efficiency, manage change, and resolve organizational challenge These services include assessing the current state of IT systems, identifying areas for improvement, and developing a comprehensive strategy for modernizing IT infrastructure, applications, and processe 21Vianet understands that receiving timely technical support from qualified professionals is a key aspect of cloud services.